How not to do business

Von’s was once our grogery store of choice. Then …

Using Brick and Mortar Businesses as Your Home Business Model for Customer Service

No body every wants to go to physical therapy – it means they hurt.  But when you have to go, you want a provider like Achieve Physical Therapy.

From my very firt conversaqtion with their office, I felt cared for.  They treat their clients with respect and caring and you feel it. 

People do business with people they like.  Keeping your customers happy will keep them doing business with you. 

Pay attention to the service you get from any business you patronize.  Notice what you like and don’t like.  Than apply what you learn to your home business.  Everything counts!

A little teaser: We are getting ready to launch a special program for a limited number of people.  It is designed to teach exactly what you need for a successful home business start up and operation and will take you from choosing the right home business for you, to setting up your home office, to running your business for success.  If you’re interested, let us know.  Contact Laura Hess or Philip Cohen at Home Business Start Up.  

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For home business owners, procrastination can be the kiss of death.  Putting things off means they don’t get done and, of course, that means your home business goes no where. 

And if you’re involved in a home business start up, your procrastination means your home business never gets off the ground.

We coach people in eliminating the habit of procrastination and replacing it with one that supports you in your goals. all the time.  We decided to pull a report together to give you the opportunity to do the same thing for yourself. 

Don’t let procrastination stop your home business from even getting started.  Change the habits that hold you back and take a giant step toward success.

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Glazier’s Food Marketplace has fast become our grocer of choice.  For many reasons.  And they are the same one you need to pay attention to as a home business and especially as a home business start up. 

When you are starting a home business (or any business for that matter) if you don’t pay attention to the experience your customers are having when they do business with you, they won’t be customers for long.

Glazier’s is a business model to pay attention to.  We “discovered” the stoer a number of months ago and it become our primary store immediately.  We met the owner and spent time talking with him … and he actually acted like he carded about the conversation.  A really nice change from some of our other grocery store conversations.

The quality of their stock is almost secondary to the way they treat their customers and the word is spreading fast.  We talk about Galzier’s whenever we have the opportunity (It is true that when you have a good exerience, you want to share it). 

EVERY employee we speak to is friendly and interested in helping us.  They are all over the store, not hiding in the back.  And they always ask if we need help when they see us. 

There is so much more and I will share it post in the future. 

What’s important to you with a home business start up is that you can use the Glazier’s model as you start and grow your business.  Put your customers center stage.  The customer isn’t always right, BUT they are the lifeblood of your home business.  Make sure they know you care and your home business will thrive.

Home Business or Brick and Mortar….

It’s all in the details. For your home business start up, paying attention to the details and customer experience can make you #1.

Home Business or Brick and Mortar….

It’s all in the details. For your home business start up, paying attention to the details and customer experience can make you #1.

Home Business Branch Office

For a home business owner, a branch office is a must. There’s a Starbuck’s on every corner. Not to mention Barnes & Noble, Borders, ans, and, and….

The Rest of the Story……

Your home business start up will thrive or die based on how you treat your customers. 

I finally got in to see the Doc 1 hour and 45 min after my scheduled appointment.  After complete the necessary medical stuff for my pre-op requirements (And that’s a whole other story.) I had the hard talk with him.

Prefacing my commentx with how much we liked his as a Doc and the time he spends with us and the compassion he shows, I needed some help with minimizing wait time. 

We’ve had conversations about being self employed before and shared war stories about trading time for money and how, if we didn’t show up, there was nobody else to do the work.  He gets it because he’s there, too.

His solution wasn’t one.  He said all he can do is suggest I schdule my app’ts to be eith firsth thing in the morning, or right after lunch.

But what if I needed to get in quickly, like for my pre-op stuff?

Oh, well.  I guess you wait.

I went into the conversation emotionally attached to him as my primary Doc.  His “I don’t care; there’s nothing I can do about it” attitude changed that in a moment. 

I walked out of his office ready to look for a new physician.

The cost to him?

Two patients immediately ( me and Philip) and all the referrals we’d make in the future.  PLUS we will retell our story when it’s appropriate to anyone who will listen.

If he had even given the slightest indication that he’d work with us so we wouldn’t have to lose 4 hours for what coud have been done by FAX or phone, we would have remained loyal to him.

Bottom line to you as a home business owner:  Take care of your cutomers.  Make sure you control the experiences they have of you so they’ll want to keep coming back.  Your home business depends on it!

Behind Closed Doors …

Seems quiet here BUT behind that door is a waiting room full of angry people. One patient’s app ‘t was for 11:30am and I’m here for a 2:00. Guess that’s not going to happen.

This is a great example of really bad customer service and it’s high cost – this Doc is going to lose 2 patients PLUS all our referrals.

No business can afford to lose customers. Worse, they can’t afford the associated bad press.

Pay attention to the details and your customer’s experiences. It matters!

Looks Can Be Deceiving …